Please take note that the delivery window varies depending on your location Before contacting us please check if your order is still within the delivery window. Note that these delivery times are business days as we do not dispatch orders on the weekends.

In most cases, we provide tracking codes that you can use to locate your order.

Once your order has left our warehouse in Sydney, Australia, it’s in the hands of the courier. While we’re always happy to help track it down, we can only see the same tracking updates that you do. If you need more detailed information or assistance, you’re welcome to reach out directly to the courier using your tracking number.

Yes, most of the time we do provide tracking details for your order. However, there are some cases when the item(s) are shipped directly from another supplier and tracking details are not automatically allocated to the order. If we have the tracking details available, we will provide them to you as soon as possible after you placed your order.

If you have not received your tracking details or if you have any questions regarding the delivery status of your order, please check if your order is still within the delivery window for your state by clicking on the delivery page on our website. If the delivery is outside of the delivery window, please do not hesitate to contact us with your order number and we will be more than happy to assist you in tracking your order.

We accept returns for faulty items only. Unfortunately, we’re unable to offer returns or refunds for change of mind, incorrect orders, or items from our hygiene-sensitive range (like earplugs or mouth guards).

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order. Include your order number and a description (or photo) of the issue, and we’ll guide you through the next steps for a return, refund or exchange.

We’re committed to the quality of our products and want every customer to be satisfied, so we’ll do our best to help resolve any issues quickly.

Yes, we do! We're happy to provide you with an invoice for the products you want to claim and provide your NDIS number as a reference. To get started, simply choose the products you want to purchase and let us know your name and your NDIS number. Once you have submitted your claim and the funds have cleared in your account, you can place the order online in the same way you normally do.

We understand the importance of being able to access quality products through your NDIS plan, and we're committed to making the process as easy and convenient as possible for you. If you have any questions or concerns about how to use your NDIS plan to purchase our products, please reach out to us and we'll be more than happy to assist you.

Unfortunately, we are not yet an official provider with the NDIS. However, you can still claim for items from our website by writing to us with the following information.

We're happy to provide you with an invoice for the products you want to claim and provide your NDIS number as a reference. Once you have submitted your claim directly with the NDIS and the funds have cleared in your account, you can place the order online in the same way you normally do.