Frequently Asked Questions
Please take note that the delivery window varies depending on your state. Before contacting us please check if your order is still within the delivery window. Note that these delivery times are business days as we do not dispatch orders on the weekends.
In most cases, we provide tracking codes that you can use to locate your order, but unfortunately, there are times when we do not have tracking codes because items are shipped directly from our suppliers. If you have any further questions or concerns regarding your order's status, please do not hesitate to contact us and we will be happy to help.
Yes, most of the time we do provide tracking details for your order. However, there are some cases when the item(s) are shipped directly from another supplier and tracking details are not automatically allocated to the order. If we have the tracking details available, we will provide them to you as soon as possible after you placed your order.
If you have not received your tracking details or if you have any questions regarding the delivery status of your order, please check if your order is still within the delivery window for your state by clicking on the delivery page on our website. If the delivery is outside of the delivery window, please do not hesitate to contact us with your order number and we will be more than happy to assist you in tracking your order.
We accept returns for faulty items only. Unfortunately, we do not accept returns due to change of mind or if you ordered the wrong item.
If you receive a faulty item, please contact us within 7 days of receiving your order with your order number and a description of the issue. We will provide instructions on how to return the item to us for a refund or exchange.
We pride ourselves on the quality of our products and the satisfaction of our customers, so we will do our best to resolve any issues you may have with your purchase. If you have any further questions or concerns regarding returns, please don’t hesitate to contact us.
National Disability Insurance Scheme (NDIS)
Yes, we do! We're happy to provide you with an invoice for the products you want to claim and provide your NDIS number as a reference. To get started, simply choose the products you want to purchase and let us know your name and your NDIS number. Once you have submitted your claim and the funds have cleared in your account, you can place the order online in the same way you normally do.
We understand the importance of being able to access quality products through your NDIS plan, and we're committed to making the process as easy and convenient as possible for you. If you have any questions or concerns about how to use your NDIS plan to purchase our products, please reach out to us and we'll be more than happy to assist you.
Unfortunately, we are not yet an official provider with the NDIS. However, you can still claim for items from our website by writing to us with the following information.
We're happy to provide you with an invoice for the products you want to claim and provide your NDIS number as a reference. Once you have submitted your claim directly with the NDIS and the funds have cleared in your account, you can place the order online in the same way you normally do.